E Study Suite of Working with Staff E Learning Courses

The PGA of SA has partnered with E Study to offer our members 4 courses that are aimed at managers of any level that are required to work with a team.

  1. Assessing performance within your team
  2. Feedback essentials
  3. Monitor and evaluate team members
  4. Self-confidence and communication

The cost of the courses is R400 per course and for all 4 courses R1400

In order to access these courses you need to e mail Charmaine at education@pga.co.za. She will ask our accounts to invoice you and when you have paid we will notify E study and they will give you access to the course.


Scroll down to see a description of each course


Assessing performance within your team


Conducting regular performance reviews is an important and constructive way to evaluate the contributions an employee is making to the company. Sitting down to conduct an employee performance evaluation with a staff member is the part of the appraisal process most leaders dread even though the annual performance reviews are a key component of employee development. This course will support the participant to overcome the dread of the performance appraisal by giving practical guidelines on how to manage the process of performance assessment more effectively.


You will learn how to manage the performance appraisal / review process more effectively. More than one method of setting objectives are presented for the learner to choose which one to apply in his / her workplace scenario. Various guidelines and practical examples are provided for the day of the review itself.


The learner will be able to:
1. Understand that there is more than one method to formulate objectives;
2. Understand how to monitor objectives agreed to;
3. Understand the reason why appraisal interview is held;
4. Understand how to conduct a performance appraisal/review; and
5. How to manage difficult appraisal situations


7 hours

Feedback Essentials


Feedback can help staff members to progress and develop their skills provided it is given in the right way. During this course tools are provided to enable the learner to apply it practically in the workplace.


How can I give constructive feedback? How should I congratulate a colleague? How can I successfully manage a personal development interview? How should I respond to poor performance? These questions and more will be answered during this course.


5 hours

Monitor and evaluate team members


In the challenging and changing environment within which we operate, performance and performance monitoring is an excellent tool to ensure that a team gets the opportunity to become more collaborative to within a global mind-set.
In this learning track, learners are guided to monitor and evaluate team members against performance standards. This learning track has a true blended learning approach which incorporates theory, practical tasks, workplace application and various video casts presented by global leaders on the various topics.

Measuring our employees is a shared duty, company’s and yours! We truly hope you will enjoy this programme and develop your skills and competences for the future!


  1. Formulate performance standards for team members in a unit
  2. Establish systems for monitoring performance
  3. Prepare for a performance review of a team member


People completing this course will be able to:

  1. Formulate performance standards for team members in a unit;
  2. Incorporate feedback from team members into performance standards;
  3. Establish systems for monitoring performance of team members;
  4. Identify and review a variety of performance monitoring systems;
  5. Set up the system for monitoring performance against standards;
  6. Prepare for a performance review of a team member;
  7. Conduct a preliminary assessment of performance against agreed standards;
  8. Identify methods for constructive feedback; and
  9. Conduct performance review interviews.


This Qualification is intended for managers in all economic sectors. These managers would typically be second level managers such as:

  1. Heads of department,
  2. Section heads, or
  3. Divisional heads who may have more than one team reporting to them

Self-Confidence and Communication


Self-confidence is a key asset in tense psychological situations, such as conflict between colleagues or difficult relations with a client. Communication can be structured in an assertive way to achieve the desired outcome within a specific situation.


Why do some people come over as rock-steady and in control, while others shrink back and allow themselves to be taken advantage of, unable to communicate their needs or to assert what they’re entitled to? How do self-confident people do it? Where does their strength come from?

Learning path

What is self-confidence? What is the best way to formulate a request? What is the best way of expressing a refusal? How can I be assertive in difficult situations? These questions and more are answered as the learner progresses through the course.


People accredited with this course will understand:

  1. What the key characteristics of self-confident people are;
  2. What their potential for being self-confident is;
  3. How to engage in an interaction calmly and confidently;
  4. How to formulate a request or refusal assertively; and
  5. How to express their position effectively, without being aggressive.