Education

Introduction

A PGA Professional’s Classification is important!

It is a representation of dedication to self-improvement over a period of time as well as a symbol of expertise and contribution to the game. It is frequently used by the golf industry as a benchmark of ability.

To move from A to AA and from AA to AAA you need CPD points and the requisite time; to move up to Fellow you need to complete a Motivation Form and a Self Classification Rubric which the PGA will send to you on request.

Even if you have the time and points an upgrade does not happen automatically: you need to apply for one and it has to be approved by the CPD panel.

E mail Andrew Gunn at andrew@pga.co.za and he will check on your status and advise you accordingly.

The Course Record Courses

Available Online Courses

PGA of Australia E Learning

PGA of Australia E Learning: The Fairway

The PGA of Australia have given us access to their ACE (Accreditation and Continuing Education) programme. They divide their programme (and member classifications) into 4 streams: Coaching, Small Business, Game Development and Management.

We have listed, for your convenience, the modules that are available in each of these categories.

When converting Ace Credits to CPD points a good rule of thumb (but this needs to be confirmed by PGA SA education department) is that 1 Ace Credit is 20 CPD points.

You can see the Ace page by clicking on this link and using the details that were e mailed to you to log in.

In order to be given access to the material you need to pay Aus$ 50 which will be offset against the education that you choose.

Coaching

The Coaching Stream concentrates on developing knowledge and skills relating to coaching the sport of golf at all levels in an effective manner, providing the opportunity to enhance and maintain golf coaching abilities.

Small Business

The Small Business stream covers all aspects of operating a golf club Pro-shop business in the modern golf industry.

2017 PGA Golf Expo – ACE Credits 2.0
Creating Loyal & Passionate Customers & Clients – ACE Credits 0.125
Driving Customer Value – ACE Credits 0.125
Building a Coaching Business – ACE Credits 0.125
Business Planning for Retail Success – ACE Credits 0.125
Small Business Leadership (Engaging With Your Community) – ACE Credits 0.125
The Future of Golf Retail (Combating Online Retailers) – ACE Credits 0.125
Developing a Business Plan – ACE Credits 1.5
Retail Tribe Webinars – Value of a PGA Member – ACE Credits 0.5
Visual Merchandising – ACE Credits 0.5
Maximising Your Retail Presence – Joel Monahan – ACE Credits 0.125
Internet Marketing for Business – Tim Martin – ACE Credits: 0.25
Exceeding Customer Expectations – Roger Simpson – ACE Credits 0.5
Transforming Your Business Through Coaching Programs – Webinar Recording – ACE Credits 0.375
Sales Success – Tony Gattari – ACE Credits 0.25
Build Your Personal Brand – ACE Credits 0.25
Develop a Marketing Plan – ACE Credits 1.0
Develop and Maintain a Service Level Strategy – ACE Credits 0.5
Create Electronic Presentations – ACE Credits 0.5
Manage Finances – ACE Credits 0.5
Take Your Coaching Business Online With Skillest – Webinar Recording – ACE Credits 0.125

Game Development

The Game Development stream focuses on strategies for increasing participation in the sport of golf, with topics including junior, female and school programs, competitions, events and tournaments, and Membership enhancement and retention programs.

The PGA Professional as the Chief Engagement Officer – ACE Credits 0.125
The Global Golf Business and Future Trends – ACE Credits 0.125
Retail Tribe Series – Playbooks & Webinars – ACE Credits 1.75
ASADA – Level 1 Anti Doping – ACE Credits 0.5
PGA All Abilities Coach Accreditation – ACE Credits 2.0
Evening 4 x 4 x 4 Playbook – ACE Credits 0.125
The Gift of Distance Playbook – ACE Credits 0.125
Occasional Golfers: A Playing Schedule Playbook – ACE Credits 0.125
The 10 Foot Challenge Playbook – ACE Credits 0.125
The Gift of Better Golf for Christmas Playbook – ACE Credits 0.125
The 10 Meter Challenge Playbook – ACE Credits 0.125
Hybrid Hustle Playbook – ACE Credits 0.125
Flop Shot Championship Playbook – ACE Credits 0.125
Par 3 Tournament Playbook – ACE Credits 0.125
Chip & Sip Playbook – ACE Credits 0.125
Workplace Training Program – ACE Credits 1.0
Financial Knowledge Centre – ACE Credits 0.5
MyGolf Club – ACE Module 0.25 ACE Credits
MyGolf Schools – ACE Module 0.25 ACE Credits
Vision 2025 Road – Chyloe Kurdas – Webinar Recording – ACE Credits 0.25
Effective Communication – ACE Credits 0.5
Pro Am Tournament Planning – ACE Credits 1.0
Social Media – ACE Credits 0.25
Women in Golf – ACE Credits 0.5
R&A Rules Academy – Rules of Golf – ACE Credits 0.25
New Golfer Programs – ACE Credits 0.125
Myths About Recreational Female Golfers – Webinar Recording – ACE Credits 0.125

Management

The Management Stream provides education and training in the most relevant areas that will enhance opportunities to successfully transition into the variety of management oriented roles within the golf industry.

2017 PGA Golf Expo – ACE Credits 2.0
Understanding Current & Future Golfers – ACE Credits 0.125
Media Skills – ACE Credits 0.25
Manage Meetings – ACE Credits 0.5
Diploma of Golf Management (E-Learning) 10459NAT – PGA IGI – ACE Credits 4.0
Risk Analysis in the Workplace – ACE Credits 1.0
Understanding Human Resources – ACE Credits 0.25
Effective Recruitment – ACE Credits 0.75
Manage Quality Customer Service – ACE Credits 0.5
Manage People Performance – ACE Credits 0.5
Plan and Establish Compliance Management Systems – ACE Credits 0.5
Manage Employee Relations – ACE Credits 0.5
Develop Sustainable Business Practices – ACE Credits 0.5

E Study Suite

E Study Suite of Working with Staff E Learning Courses

The PGA of SA has partnered with E Study to offer our members 4 courses that are aimed at managers of any level that are required to work with a team.

Assessing performance within your team
Feedback essentials
Monitor and evaluate team members
Self-confidence and communication

The cost of the courses is R400 per course and for all 4 courses R1400

In order to access these courses you need to e mail Charmaine at education@pga.co.za. She will ask our accounts to invoice you and when you have paid we will notify E study and they will give you access to the course.

Scroll down to see a description of each course

Assessing performance within your team

Description

Conducting regular performance reviews is an important and constructive way to evaluate the contributions an employee is making to the company. Sitting down to conduct an employee performance evaluation with a staff member is the part of the appraisal process most leaders dread even though the annual performance reviews are a key component of employee development. This course will support the participant to overcome the dread of the performance appraisal by giving practical guidelines on how to manage the process of performance assessment more effectively.

Goals

You will learn how to manage the performance appraisal / review process more effectively. More than one method of setting objectives are presented for the learner to choose which one to apply in his / her workplace scenario. Various guidelines and practical examples are provided for the day of the review itself.

Benefits

The learner will be able to:
1. Understand that there is more than one method to formulate objectives;
2. Understand how to monitor objectives agreed to;
3. Understand the reason why appraisal interview is held;
4. Understand how to conduct a performance appraisal/review; and
5. How to manage difficult appraisal situations

Duration

7 hours

Feedback Essentials

Description

Feedback can help staff members to progress and develop their skills provided it is given in the right way. During this course tools are provided to enable the learner to apply it practically in the workplace.

Goals

How can I give constructive feedback? How should I congratulate a colleague? How can I successfully manage a personal development interview? How should I respond to poor performance? These questions and more will be answered during this course.

Duration

5 hours

Monitor and evaluate team members

Description

In the challenging and changing environment within which we operate, performance and performance monitoring is an excellent tool to ensure that a team gets the opportunity to become more collaborative to within a global mind-set.
In this learning track, learners are guided to monitor and evaluate team members against performance standards. This learning track has a true blended learning approach which incorporates theory, practical tasks, workplace application and various video casts presented by global leaders on the various topics.

Measuring our employees is a shared duty, company’s and yours! We truly hope you will enjoy this programme and develop your skills and competences for the future!

Goals

Formulate performance standards for team members in a unit
Establish systems for monitoring performance
Prepare for a performance review of a team member

Benefits

People completing this course will be able to:

Formulate performance standards for team members in a unit;
Incorporate feedback from team members into performance standards;
Establish systems for monitoring performance of team members;
Identify and review a variety of performance monitoring systems;
Set up the system for monitoring performance against standards;
Prepare for a performance review of a team member;
Conduct a preliminary assessment of performance against agreed standards;
Identify methods for constructive feedback; and
Conduct performance review interviews.

Audience

This Qualification is intended for managers in all economic sectors. These managers would typically be second level managers such as:

Heads of department,
Section heads, or
Divisional heads who may have more than one team reporting to them

Self-Confidence and Communication

Description

Self-confidence is a key asset in tense psychological situations, such as conflict between colleagues or difficult relations with a client. Communication can be structured in an assertive way to achieve the desired outcome within a specific situation.

Goals

Why do some people come over as rock-steady and in control, while others shrink back and allow themselves to be taken advantage of, unable to communicate their needs or to assert what they’re entitled to? How do self-confident people do it? Where does their strength come from?

Learning path

What is self-confidence? What is the best way to formulate a request? What is the best way of expressing a refusal? How can I be assertive in difficult situations? These questions and more are answered as the learner progresses through the course.

Benefits

People accredited with this course will understand:

What the key characteristics of self-confident people are;
What their potential for being self-confident is;
How to engage in an interaction calmly and confidently;
How to formulate a request or refusal assertively; and
How to express their position effectively, without being aggressive.

CMASA Education

For the PGA member who is involved in or who wishes to become involved in Club Management, CMASA offers a selection of education according to your needs. The prices mentioned below apply to staff of clubs that are members of CMASA. PGA members can join CMASA as individual members for R1222 per annum, in order to enjoy CMASA benefits.

There are three different levels of education:

Short courses on CMASA Learning Central portal
Manager in Development Diploma
BMI and CCM qualification

CMASA E Learning offers the following modules:

Management

Communicating as a Manager and a Leader

Articulating Expectations of your Staff

Constructing your Customer Journey Map

Appraising Staff

Emotional Intelligence

Coaching & Mentoring Individuals

Food and Beverage

Waiter 101

Introduction to Wine Service

Introduction to Whisky

Communication 101

Introduction to the Game of Golf

Building Relationships

Golf Operations

Retail Service 101

Retail Sales

Building Relationships

The Cost is R1250 ex vat per learner for the management modules, and R1000 ex vat for the Frontline staff modules i.e. Food and Beverage and Golf Operations, for 12 month’s access to the portal.

Manager in Development

The MID is a Diploma programme for mid-level and senior managers. It is internationally recognised by all the club management associations who are global affiliate partners of CMAA (Club Management Association of America)

There are 12 modules in the full MID Programme, which is broken down into three specialisations.

MID Certificate of Specialization: Club Management Essentials

Club Governance and Organization

Financial Management

Communication and Interpersonal Skills

Careers in Club Management

MID Certificate of Specialization: Club Operations

Food Operations

Beverage Operations

Facilities Management Practices

Club Training Principles and Practices

MID Certificate of Specialization: Club Leadership

Club Leadership Principles

Golf, Sports and Recreation Management

Human Resources Management

Marketing Principles and Membership

The cost is R1000 ex vat per module, or R3000 ex vat per specialization or R8500 ex vat for the whole qualification. CMASA advises to do the R3000 option as this breaks the programme down into more manageable chunks.

The BMI programme is the pathway to the CCM (Certified Club Managers) qualification recognised internationally by the Club Managers Association of America, and their global affiliate partners.

Each BMI course lasts a week (5 x days) and a selection of the below core competencies are covered. The Education component includes food from Mon-Fri, is R14 500 ex vat for the week, accommodation, travel etc is extra. We recommend that the club/PGA member budget R20 000 to R22 500 per BMI per delegate.

Requirement is to complete four compulsory BMI’s (each worth 30 CPD credits) and candidates must achieve 300 CPD credits before being eligible to write the CCM exam.

The Four BMI programmes are:

BMI – Leadership Principles
BMI – Club Management
BMI – Food & Beverage Management
BMI – GM/COO Concept

THE CORE COMPETENCIES OF CLUB MANAGEMENT

CLUB GOVERNANCE

FOOD AND BEVERAGE MANAGEMENT

ACCOUNTING AND FINANCIAL MANAGEMENT

HUMAN AND PROFESSIONAL RESOURCES

STRATEGY AND LEADERSHIP

MEMBERSHIP AND MARKETING

GOLF, SPORTS AND RECREATION

FACILITIES MANAGEMENT

STATUTORY COMPLIANCE

For more in depth information on all of the above consult the CMASA website at

http://www.clubmanagement.co.za/education.php

Other recommended courses

We recognize any learning that makes you better at your job. Just let Andrew Gunn know what course you did, on overview of what was covered, how long it took and attach your certificate.

Some courses that we recommend are;

Trackman University https://trackmanuniversity.com

Ideal for coaches wanting to understand the ball flight laws. It is free you just need to sign in. You can go to the Library and do the fundamentals and then go to the Games Room and test your knowledge. You can send us a certificate of all the games when you have done them all and you will get CPD points. It is time consuming but worth it.

The ultimate of course is to do the Level 1, 2 and 3 courses, but these come at a cost.

Game Like Training https://www.gltgolf.com/

Iain Highfield and Matthew Cooke presented at PGA SA’s 2018 Coaching Conference and they and their methodology is brilliant.

Click on online courses. There are free courses in Psychology, Teaching with Technology and Golf Motor Learning. (5 CPD points each). The GLT Golf Certification is $149 (50 CPD points)

HEALTH AND SAFETY TRAINING

The PGA has a Health and Safety partner in Professional Club Auditing run by owner, director Etienne Breytenbach. Contact Etienne on 076 018 3427 or etienne@pgca.co.za for an assessment of your facility or to find out when the next H&S training will take place.

If you have done any other e learning and would like to either apply for CPD credits or recommend them to be accredited please let Andrew Gunn know.

Titleist University

Earn CPD points by doing Titleist University’s free courses. – Click here to visit the main Titleist University page

Each course is worth 5 CPD points. Please print and save your certificate on completion of the course and e mail to Charmaine at education@pga.co.za

If you haven’t taken the previous courses or want a refresher, click on the links below to go directly to the courses:

Ball Flight 101

Ball Flight 102

Driver Fitting Principles

Iron Fitting Principles

Long Game Fitting Principles

Wedge Fitting Principles

Recorded Webinars

Click here to view our collection of recorded webinars